What is a home warranty?

A ServiceOne Home Warranty is a one-year service contract that helps protect homeowners from the cost of unexpected breakdowns of major household systems and appliances when they fail due to normal wear-and-tear. If a covered item breaks down, ServiceOne will repair or replace it. No worries. No hassles.

What does a home warranty cover?

The best answer to this can be found by reviewing the sample contract on our Plans & Prices page. To see a sample contract select one of the sample contract links located beneath the plan name.

Our basic Sentinel Plan covers normal wear-and-tear breakdowns on the following: Air conditioning system, heating system, plumbing system, plumbing stoppages, toilets, sump pump (permanently installed), recirculating hot water pump, water heater, electrical system, central vacuum system, garage door opener, ceiling fans, exhaust fans, dishwasher, range, oven, cook tops, built-in microwave, trash compactor and pest control service.

Plan coverage changes periodically. Check the sample contract for current coverage or check the contract you received in the mail after the purchase of your home warranty.

What is not covered by a home warranty?

A home warranty is limited to providing repair or replacement coverage on covered items when they break down as a result of normal wear-and-tear during the warranty contract period. Therefore, proper use and care of the covered systems and appliances is required for coverage under the home warranty contract. Finally, non-mechanical parts or components that do not contribute to the primary function of the covered system or appliance are not covered.

Does a ServiceOne Home Warranty cover Pre-existing Conditions?

ServiceOne is the only home warranty that covers all unknown pre-existing conditions such as:

• Rust & Corrosion
• Lack of Maintenance
• Improper Previous Repairs
• Mismatched Systems

Is an inspection required with a ServiceOne Home Warranty?

No. An inspection is not required with the purchase of a ServiceOne Home Warranty. An inspection is only required to obtain ServiceOne’s special coverage feature that protects you from unknown pre-existing conditions. For specific coverage and limitations see the warranty contract.

What is the difference between my homeowner insurance policy and a home warranty plan?

A homeowner’s insurance policy is a form of insurance that protects the insured's property against loss from theft, vandalism, liability, and most common disasters such as fire, windstorms, and other acts of God.  A ServiceOne Home Warranty covers items not covered under your standard homeowner policy such as breakdowns of your home’s essential systems and appliances, filling a critical gap in the protection of your home. For example, if your dishwasher leaks and water damages the floor, your homeowner's insurance policy may cover the damage to the floor, but not the repair or replacement of the dishwasher. With a ServiceOne Home Warranty, your dishwasher is covered!

For Service Call 602-993-5911 or toll free at (888) 758-9729.  When a covered item breaks down, ServiceOne will take care of all parts and labor necessary to repair your covered equipment – and if we can’t fix it, we’ll replace it with a new, name-brand product with comparable features. 

Who handles the repairs?

To ensure that our customers receive the BEST SERVICE in Arizona, ServiceOne employs the perfect combination of its own In-house Service Technicians and Arizona’s finest contractors.  By maintaining the perfect balance of our own Service Center and the contractors Arizona has to offer, we can guarantee that we offer the fastest, friendliest, most reliable service in our industry. You can count on prompt service with ServiceOne – our average time to service a non-emergency claim is only 1 business day. 

Is there a service fee for each visit?

Yes, there is a service fee for each separate trade item. See your warranty contract for service fee details.

Do home warranty plans cover appliance or system replacement?

Yes. If ServiceOne can't fix a covered system or appliance, we'll replace it with a new brand-name system or appliance with comparable features, efficiency, and capacity.

Can I be reimbursed for service performed by my own contractor?

Unfortunately, we do not reimburse for work performed by an unauthorized contractor.  Because we want to make sure that our customers receive the best service, we only approve contractors that have been previously pre-screened by ServiceOne.  Therefore, only work authorized and arranged by ServiceOne is covered by our home warranty plans.

How are emergencies handled?

24-hour emergency service is available for conditions that threaten the safety of residents.  Such conditions include interior flooding, interior sewer back-ups, and complete electrical failures.  Failure of all cooling or heating systems during extreme temperature conditions or the loss of all toilet and shower/tub facilities constitutes a secondary emergency and ServiceOne will make all reasonable efforts to expedite service.  Safety considerations do not allow work on HVAC systems after dark.

Can I purchase a home warranty that has more than 1-year of coverage?

Yes, you can purchase up to 5 years of coverage.  Prices on the brochure reflect 1-year of coverage.  To purchase a 3-year warranty, just multiply the brochure price by 3.  Because renewal prices do increase, this is an effective way to lock in the premium price for an extended period of time.

Can I add coverage after the policy has started?

Yes, you can take up to 30 days after home closing to add additional coverage if the systems or appliances are in good working order.

Can I renew each year?

Yes. Our Home Warranty plans are renewable subject to ServiceOne approval. ServiceOne will notify the home owner of the prevailing rate and terms of renewal in advance of the expiration.

What is Seller’s Coverage?

If you agree to purchase a 1-year ServiceOne Home Warranty for the Buyer of your home, then you can receive up to 6-months of FREE home warranty coverage during the listing period. While your home is listed for sale, you’ll receive full coverage including Heating & Air Conditioning for FREE while your home is listed for sale (up to 180-days) and the Buyer of your home will receive 12-months of coverage beginning at the day of closing.  Even better the policy fee is not due until closing and is paid out of the proceeds of the sale of your home.  So, if you have an A/C breakdown, a plumbing leak, or any other covered problem during the listing period; ServiceOne will take care of all parts & labor necessary to repair the covered item.  If it cannot be fixed, then ServiceOne will replace the covered item with a new, brand name system with like features.  All you pay is a reasonable service fee per trade call. See your contract for service fee details.

Will Seller’s coverage help me sell my home?

Yes.  Seller’s coverage not only protects you from unexpected breakdowns, but helps you create a competitive advantage over other homes listed for sale.  On average, homes listed with a home warranty sell about 15% faster and for 2.2% higher selling price than similar homes not listed with a warranty.  When you sell your home with a 1-year home warranty included, you alleviate many potential buyer concerns about the home.  The Buyer of your home will have more confidence and piece of mind knowing that if a covered item breaks down, they will be covered.

Does ServiceOne’s Seller’s Coverage include coverage on A/C & Heating Systems?

Yes.  ServiceOne’s Seller’s Coverage is the only home warranty that includes coverage on A/C & Heating Systems for no additional cost.  Optional Coverage items are not available during the listing period.

What happens if the Seller cancels the coverage or the coverage expires?

ServiceOne’s Seller’s Coverage is a no-lose proposition for Sellers.  If a Seller cancels the coverage and did not require service during the Seller’s Coverage period, then they owe nothing.  If Seller’s Coverage is cancelled after service has been performed, then the Seller will be responsible for the purchase of the home warranty policy or reimbursement to ServiceOne for service costs incurred (which is less than retail prices), whichever is less.  Thus, the maximum exposure for the Seller is the cost of the home warranty policy.  If the policy is purchased, then the Seller will get an additional 12-months of coverage from the point of purchase.

How does the SellerGuard Certified Pre-Owned Home Program differ from Seller’s Coverage?

Seller’s coverage is just one component of the SellerGuard Certified Pre-Owned Home Plan.  With SellerGuard, you’ll receive a 115-Point Mechanical Inspection, Seller’s Coverage during the listing period, and a 1-Year Home Warranty for the Buyer.  The program also includes marketing pieces to help you promote your listing as a Certified Pre-Owned Home.  For more information, please contact your Account Executive or call us at (888) 758-9729.

Is the Seller required to repair reported problems and conditions found on the Mechanical Inspection Report?

Yes. ServiceOne’s requirements are identical to the requirements found in the Arizona Real Estate Contract.  Section 5a of the Arizona Real Estate contract requires a Seller to “ maintain and repair the Premises so that at the earlier of possession or COE: (i) all heating cooling, mechanical, plumbing, and electrical systems (including swimming pool and/or spa, motors, filter systems, cleaning systems, and heaters, if any) free-standing range/oven, and built-in appliances will be in working condition.”  The Certified Pre-Owned Home Program certifies that all Seller Warranted Items are in working order or will be in working order by COE.

How do I protect myself from unknown pre-existing conditions during the Listing Period?

With SellerGuard, you will be protected from unknown pre-existing conditions once the Mechanical Inspection is complete. You'll even be protected from any covered problems that a Buyer's home inspector may find. No other home warranty offers a Seller this kind of comprehensive protection!